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FAQ's

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What payment methods are accepted?

You can choose any of the following payment methods at the checkout when completing your order:

  • Credit card (Mastercard, VISA, American Express) - pay online via our secure server.
  • Apple Pay
  • PayPal

How to pay by PayPal

Simply select “Check out with Paypal” when you get to the checkout. You’ll be prompted to log in to Paypal to complete your order. 

If you have funded your Paypal payment with a credit card or Paypal balance, the payment will come through to us instantly. If however you pay using your bank account, it will take around 5-7 days for the payment to clear before we can ship your order.

How to pay by credit card

Paying online is quick, easy and secure - just choose the "pay online" option at the checkout, then follow the step by step instructions. (It's completely safe - read more about our security measures.)

 

Please note that our secure real-time credit card processing facilities will charge your card at the time the order is placed.

Currency & Pricing

All transactions are settled in Australian Dollars ($AUD). Prices displayed on the site are inclusive of GST, which we have to charge on all orders to be shipped within Australia. For orders that are to be shipped outside of Australia, the GST component will be removed at the checkout.

If you are ordering from outside Australia, and your bank account is held in a different currency, you can still order by credit card - your currency will automatically be converted to Australian dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, usually around 1% of the transaction value - contact your bank or credit provider for details.